Frequently asked questions

You will find below a few advices to guide you while shopping on myseelk.com

Please contact us if you don't find the right answer to your questions.

mySeelk team

 

Create and manage your account

Your registration on myseelk.com allows you to be recognized by the site each time you log in. To register gives you an privileged access to myseelk.com, VIP mySeelk. You have the possibility of modifying your personal information if required. Following your registration, you will receive an email with your identifier and your password, which you can then change, following the instructions given in the mail. A phone number is required during the registration, either fix , either mobile. This is only required for the routing of your on-line orders.
The personal informations you communicate while placing your order are stricrly confidential, and won’t be given to a third party. As per the 6th of january 1978 French law, modified the 6th of august 2004, the user has the legal right of correcting or deleting its private details . For privacy related issues, please contact us at :
Valerie Ferrat, la plume d’alba, 39 bis rue des aqueducs Lyon, France. The objective of collecting your personnal informations, is for managing the customer file and the routing of your on-line orders.

 

 

How do I pay ?

Master card, visa, CB:

Secure on-line payment by 3D protocol secure, by the Group Banque Populaire. To strengthen the security of credit card payments on Internet, Mastercard and Visa implemented new regulations since October 1st, 2008. Henceforth, your bank verifies your identity during your on-line purchases, according to its procedure : seizure of a personal code, seized in double of the 3-digit code appearing in the back of your bank card, use of a reader of bank card.

In case of doubt or of blocking during your on-line payment, contact your bank and verify if your membership to the system ' mastercard Secure Code ' or ' Verified by Aimed ' is effective.

How do I get my 3D secure code ?

3DSecure was invented to avoid fraudulent payments by credit card (card numbers stolen for example) to reduce fraud in shops and secure payments from customers. It verifies that the card holder and a third making a payment online are one and the same person, all to increase the security of online payments. It also has a legal impact, as we develop below. This system is called "Verified by Visa" Visa and "MasterCard SecureCode" in Mastercard

In practice, you make your purchases as usual on the Internet. You'll always save your number, expiry date and security code of your credit card. After recording this information, you will be redirected to your bank, asking you for additional information.

Each bank is free to choose their means of authentication, including (not exhaustive):

You can also find information about 3D Secure on your bank's website, or that the issuer of your credit card :

www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp to the holders of a Visa card.

www.mastercard.com/ca/merchant/fr/solutions/securecode/securecode.html for MasterCard cardholders.

Paypal :

Web encryption standards (SSL), via the paypal system.The payments are made in euros currency only.The order’s amount is shown in euros. The user ordering from UK, Usa and Canada sees his order form in euros on our web site. His bank account is debited in his local currency and the order amount is converted from the euro to the user’s local currency ,as per the order’s date’s exchange rate. Paypal takes a 2,5% extra exchange rate tax on the transaction.This tax is not taken in a country using the euro currency.

The order won’t be confirmed in case of credit card ‘s transaction authorisation declined, and in case of past litigations.Therefore the selected item(s) won’t be delievered to the user.


 

Track your order

Following your order, you will receive an email confirming it, with an awb n° either for tracking your parcel with either colissimo expert, either with Fedex. To track the parcel:

Colissimo expert: www.colissimo.fr

Fedex: www.fedex.com/fr/

 

 

Return policy

 

 

Size chart


Your chest round  78-82  82-86  86-90  92-96  98-102
Your waist round  62-66  66-70  70-74  76-80  82-86
Your hips round  86-90  90-94  94-98  100-104  106-110
You should order  Xs    S    M     L     XL

The Sobimilla brand has got an S size close to Xs, so if you wish more comfort please choose the size M.

 

mySeelk team