Frequently asked questions
You will find below a few advices to guide you while shopping on myseelk.com
Please contact us if you don't find the right answer to your questions.
Your registration on myseelk.com allows you to be recognized by the site each time you log in. To register gives you an privileged access to myseelk.com, VIP mySeelk. You have the possibility of modifying your personal information if required. Following your registration, you will receive an email with your identifier and your password, which you can then change, following the instructions given in the mail. A phone number is required during the registration, either fix , either mobile. This is only required for the routing of your on-line orders.
The personal informations you communicate while placing your order are stricrly confidential, and won’t be given to a third party. As per the 6th of january 1978 French law, modified the 6th of august 2004, the user has the legal right of correcting or deleting its private details . For privacy related issues, please contact us at :
Valerie Ferrat, la plume d’alba, 39 bis rue des aqueducs Lyon, France. The objective of collecting your personnal informations, is for managing the customer file and the routing of your on-line orders.
Master card, visa, CB:
Secure on-line payment by 3D protocol secure, by the Group Banque Populaire. To strengthen the security of credit card payments on Internet, Mastercard and Visa implemented new regulations since October 1st, 2008. Henceforth, your bank verifies your identity during your on-line purchases, according to its procedure : seizure of a personal code, seized in double of the 3-digit code appearing in the back of your bank card, use of a reader of bank card.
In case of doubt or of blocking during your on-line payment, contact your bank and verify if your membership to the system ' mastercard Secure Code ' or ' Verified by Aimed ' is effective.
How do I get my 3D secure code ?
3DSecure was invented to avoid fraudulent payments by credit card (card numbers stolen for example) to reduce fraud in shops and secure payments from customers. It verifies that the card holder and a third making a payment online are one and the same person, all to increase the security of online payments. It also has a legal impact, as we develop below. This system is called "Verified by Visa" Visa and "MasterCard SecureCode" in Mastercard
In practice, you make your purchases as usual on the Internet. You'll always save your number, expiry date and security code of your credit card. After recording this information, you will be redirected to your bank, asking you for additional information.
Each bank is free to choose their means of authentication, including (not exhaustive):
- A classic password (it is possible to change) or
- A card key (sheet paper) that your bank sent you (type naval battle: Enter the number in column 5, line 3) or
- A system control unit (you enter the code displayed by an electronic device) or
- Your date of birth or
- A code sent by SMS when the online validation... or
- Once your information before you return to the merchant's payment site, which will confirm the inclusion of your payment. Be aware that the information entered on the website of your bank is at no time available to the merchant, who can not have them hack. You can get your confirmation code via your banking institution prior to the validation of your orders online. For information on this procedure, please consult your bank, which will provide you a personalized terms, and information.
You can also find information about 3D Secure on your bank's website, or that the issuer of your credit card :
www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp to the holders of a Visa card.
www.mastercard.com/ca/merchant/fr/solutions/securecode/securecode.html for MasterCard cardholders.
Web encryption standards (SSL), via the paypal system.The payments are made in euros currency only.The order’s amount is shown in euros. The user ordering from UK, Usa and Canada sees his order form in euros on our web site. His bank account is debited in his local currency and the order amount is converted from the euro to the user’s local currency ,as per the order’s date’s exchange rate. Paypal takes a 2,5% extra exchange rate tax on the transaction.This tax is not taken in a country using the euro currency.
The order won’t be confirmed in case of credit card ‘s transaction authorisation declined, and in case of past litigations.Therefore the selected item(s) won’t be delievered to the user.
Following your order, you will receive an email confirming it, with an awb n° either for tracking your parcel with either colissimo expert, either with Fedex. To track the parcel:
Colissimo expert: www.colissimo.fr
- From the 13-06-2014, all the items can be returned or exchanged within 14 days from the delivery date: the cooling off period expires 14 days from the day you or a third party appointed by you other than the carrier , physically takes up the goods.
- The items received before this date can be returned within 7 days from their delivery date.
- The refund includes the item’s price and its freight cost which you paid during your order. The return expenses are the responsibility of the user.
- The refund request should be made either by hand and sent to : La plume d’alba , Myseelk, 39 bis rue des aqueducs Lyon, France, along with the return parcel. Or by mail: firstname.lastname@example.org, giving the product's descritpion.
- The consumer can try on the item to check if its fitting, color and style suit her. However, the consumer can't wear for a few days the item(s) and ask for a refund.
- The item(s) should be returned intacts and well folded in their packing, with their merchandise tags, by registered post, along with the return and exchange form joigned in the parcel. If it was not the case, the consumer should be liable for any diminished value of the goods. The parcel should be returned to : La plume d’alba , Myseelk, 39 bis rue des aqueducs Lyon, France.
- The refund is made within 14 days from the day of the parcel's receipt, if the return procedure respects the details mentioned above.
- Download the return form.
|Your chest round||78-82||82-86||86-90||92-96||98-102|
|Your waist round||62-66||66-70||70-74||76-80||82-86|
|Your hips round||86-90||90-94||94-98||100-104||106-110|
|You should order||Xs||S||M||L||XL|
The Sobimilla brand has got an S size close to Xs, so if you wish more comfort please choose the size M.