Frequently asked questions
Frequently asked questions

Frequently asked questions

You will find below a few advices to guide you while shopping on myseelk.com

Please contact us if you don't find the right answer to your questions.

mySeelk team

 

Create and manage your account

Your registration on myseelk.com allows you to be recognized by the site each time you log in. To register gives you an privileged access to myseelk.com, VIP mySeelk. You have the possibility of modifying your personal information if required. Following your registration, you will receive an email with your identifier and your password, which you can then change, following the instructions given in the mail. A phone number is required during the registration, either fix , either mobile. This is only required for the routing of your on-line orders.
The personal informations you communicate while placing your order are stricrly confidential, and won’t be given to a third party. As per the 6th of january 1978 French law, modified the 6th of august 2004, the user has the legal right of correcting or deleting its private details . For privacy related issues, please contact us at :
Valerie Ferrat, la plume d’alba, 39 bis rue des aqueducs Lyon, France. The objective of collecting your personnal informations, is for managing the customer file and the routing of your on-line orders.

How do I pay ?

Paypal :

Web encryption standards (SSL), via the paypal system.The payments are made in euros currency only.The order’s amount is shown in euros. The user ordering from UK, Usa and Canada sees his order form in euros on our web site. His bank account is debited in his local currency and the order amount is converted from the euro to the user’s local currency ,as per the order’s date’s exchange rate. Paypal takes a 2,5% extra exchange rate tax on the transaction.This tax is not taken in a country using the euro currency.

The order won’t be confirmed in case of credit card ‘s transaction authorisation declined, and in case of past litigations.Therefore the selected item(s) won’t be delievered to the user.

Track your order

Following your order, you will receive an email confirming it, with an awb n° either for tracking your parcel with either colissimo expert, either with Fedex. To track the parcel:

Colissimo expert: www.colissimo.fr

Fedex: www.fedex.com/fr/

Return policy

  • All the items can be returned or exchanged within 14 days from the delivery date: the cooling off period expires 14 days from the day you or a third party appointed by you other than the carrier physically takes up the goods.
  • The refund includes the item’s price and its freight cost which you paid during your order. The return expenses are the responsibility of the user.
  • The consumer can try on the item to check if its fitting, color and style suit her. However, the consumer can't wear/use for a few days the item(s) and ask for a refund.
  • The item(s) should be returned intacts and well folded in their packing, with their merchandise tags, by registered post, along with the return and exchange form joigned in the parcel. If it was not the case, the consumer should be liable for any diminished value of the goods. The parcel should be returned to : the SAS Villa mes loisirs, 4 quai Jean Moulin, 69001 Lyon, France. Thank you for informing us of the return by email: contact@myseelk.com
    The refund is made within 14 days from the day of the parcel's receipt, if the return procedure respects the details mentioned above.

 

Size chart


Your chest round  78-82  82-86  86-90  92-96  98-102
Your waist round  62-66  66-70  70-74  76-80  82-86
Your hips round  86-90  90-94  94-98  100-104  106-110
You should order  Xs    S    M     L     XL

 

mySeelk team