Shopping guide
Shopping guide

Shopping guide

You will find below a few advices to guide you while shopping on myseelk.com

Please contact us if you don't find the right answer to your questions.

mySeelk team

 

Order Policy

The order is confirmed once the following procedure is properly filled by the costumer on line:

  • To ensure the user receives its order confirmation, the user should enter correct personal Information, such as its delivery and billing adresses, and should enter all the compulsory fields and should accept the terms and conditions and make the online payment required.
  • The payment must be confirmed during the payment procedure: in case of credit card ‘s transaction authorisation declined, and in case of past litigations, the selected item(s) won’t be delievered to the user.
  • The buyer accepts the products description, price, and delivery time when he clicks on ‘valid’ at each step of the order.
  • The SAS Villa mes loisirs will confirm or not the order by email.This confirmation will be made accordingly to the products availability in stock ; if we are unable to fulfill the order, the user will be notified and will be paid back immediately.
  • The order is processed within 72 hours in regards to nightwear, loungewear, resort wear items. The order is processed within 48h to 7 days in regards to paper patterns and fabrics.
     

How to choose the right fit

Body size chart

Your chest round  78-82  82-86  86-90   92-96   98-102
Your waist round  62-66  66-70  70-74   76-80   82-86
Your hips round  86-90   90-94  94-98  100-104  106-110
You should order   Xs    S   M     L     XL

 If your body measures are close to the largest measure of one size, then select the larger size. This advice concerns as well the paper pattern.

Size correspondence chart

France 36-Xs 38-S 40-M 42-L 44-XL
UK   8  10   12   14   16
USA   6   8   10   12   14

                                        

Shipping

The shipping options are as following :

International Colissimo expert:

The International colissimo expert is done through the French post office and has no garanteed shipping time .The regular shipping time is from 3 to 5 business days for EU and Switzerland, and 5 to 10 business days for the rest of the world.

A post office tracking n° is mentioned on the parcel’s label, so that the user can track it on the post office’s web site. The tracking n° will be sent by email to the user. mySeelk isn’t liable nor for a late delivery caused by the shipper, nor the parcel’s damaging, or a missing item within the parcel.
The parcel is given against a signature.
The shiping cost is exclusive of customs duties, and exclusive of all other taxes related to the product’s import into the user’s country. So these remain the buyer’s responsability, and the products can be delievered at the only condition the user bares the duties cost.

Fedex:

Processing time for in stock items is approximately 2 business days, delivery time does not include processing time.The shipping time is : economy fare : 4 to 5 days for the UE, Usa and Canada, but can vary from a city to another. Priority fare: 24h to 48 hrs, for UE, Usa, Canada.
The Awb n° is sent by email to the user so that he can track his parcel on the web.
The shipping cost is exclusive of customs duties, and exclusive of all other taxes related to the product’s import into the user’s country. So these remain the buyer’s responsability, and the products can be delievered at the only condition the user bares the duties.

For more details regarding the shipping, please refer to the terms and conditions of sale.

 

Return policy

  • All the items can be returned or exchanged within 14 days from the delivery date: the cooling off period expires 14 days from the day you or a third party appointed by you other than the carrier physically takes up the goods.
  • The refund includes the item’s price and its freight cost which you paid during your order. The return expenses are the responsibility of the user.
  • The consumer can try on the item to check if its fitting, color and style suit her. However, the consumer can't wear/use for a few days the item(s) and ask for a refund.
  • The item(s) should be returned intacts and well folded in their packing, with their merchandise tags, by registered post, along with the return and exchange form joigned in the parcel. If it was not the case, the consumer should be liable for any diminished value of the goods. The parcel should be returned to : the SAS Villa mes loisirs, 4 quai Jean Moulin, 69001 Lyon, France. Thank you for informing us of the return by email:contact@myseelk.com
  • The refund is made within 14 days from the day of the parcel's receipt, if the return procedure respects the details mentioned above.
  • Download the return form.